Here to help you buy safely
(a) where goods are out of stock or no longer available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
4. Cancellation and Returns Policy
(a) you can notify us. See the Contact Us page for details; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. The cost to safely and securely return any unwanted items lies solely with the purchaser.
a) the product has been used
b) the product is not returned to us in the same condition as you received the product.
c) the product has been manufactured to individual requirements and/or on a special order basis. ALL ALLOY WHEEL AND TYRE PACKAGES ARE DEEMED SPECIAL ORDER ITEMS AND CANNOT BE RETURNED.
d) the product has been sold/passed on to a third party Any goods that are damaged in transit on return to Pro Align due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturer /branded packaging to be enclosed.
Product Guarantees and Warranties
Chrome and Polished Alloy Wheel Warranty
(a) no documents or related graphics on this Website are modified in any way;
(b) any of our copyright and trade mark notices on images or within text appear in all copies displayed.
6. Service Access
7. Visitor Material and Conduct
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
8. Links To and From Other Websites
(a) you do not remove, distort or otherwise alter the size or appearance of the Pro Align logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Pro Align trade marks displayed on this Website without our express written permission;
(f) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
On the rare occasion that goods are lost in transit, the goods will be replaced for an identical product. We will not issue a refund. All goods are supplied specific to the vehicle details that we are given at point of ordering. In the event that you fail to notify us of a vehicle modification that may lead to a part or parts not fitting correctly it will be at our discretion as to wether a bank credit or credit note is issued, unless goods have been specially ordered whereby they may be non returnable.
We will not be held responsible for any fitting costs incurred by the customer on goods supplied. If goods have been incorrectly supplied it is your responsibility to notify us of this prior to fitting stage. On goods fitted that are later found to be faulty compensation is not guaranteed and is at the discretion of the manufacturer.
12. Governing Law and Jurisdictiion
14. Credit & Debit Card Payments
15. Alloy Wheels and Tyres
Please check all the wheels prior to commencing fitting to ensure that no transit damage has occurred and that they are in accordance with your order. All claims must be reported within 48 hours of receipt.
Check that all the wheels fit both the front and rear of the vehicle and do not foul the suspension, brakes, bodywork or steering. Check that there are no projections evident on the hub and that the wheel fits flush to the hub. Please note that unsuitable wheels that have already been fitted with tyres will not be liable for refund.
Manual mounting equipment should not be used as this can cause damage to the wheel. For best results, use equipment with a rotating head and an upper bead breaker that does not touch the wheel.
POTN Limited Recommend the use of stick-on weights. Clip-on weights can cause damages to the wheel coating, which could result in the waiving of warranty rights.
Check that all the wheels fit both the front and rear of the vehicle and do not foul the suspension, brakes, bodywork or steering. Check that there are no projections evident on the hub and that the wheel fits flush to the hub. Please note that unsuitable wheels that have already been fitted to the vehicle and driven on are not liable for refund. If wheel spacers are required to clear suspension, brakes, bodywork or steering components, these are readily available.
Tighten nuts/bolts in a cross-wise pattern using only hand tools to torque the nuts/bolts to the specified setting in the vehicle manual. Once all the wheels are fitted, re-torque all nuts/bolts to the specified setting again. Do not grease the nut/bolt seating. POTN Limited recommend that for safety reasons all nuts/bolts are checked after 50 miles then at regular intervals.
POTN Limited recommends that for safety of the driver and passengers of the vehicle and other road users that all nuts/bolts are checked on a regular basis.
POTN Limited recommends that detergents normally used for cleaning vehicle bodywork are used to clean alloy wheels. Do not use alkali/acid based wheel cleaners, scouring pads or other abrasive materials, as these are liable to cause damage to alloy wheels.
POTN Limited strongly recommends that locking wheel nuts/bolts be used when alloy wheels are fitted to the vehicle. Many alloy wheels also come with locking centre caps for added security. It is also important that your vehicle insurance provider is notified of the fact that alloy wheels have been fitted to your vehicle as this may affect your premiums.